Email keeps going to junk email outlook manual#

If you need to complete a review, or have additional questions about your accountР Р†Р вЂљРІвЂћСћs compliance, make sure to reach out to the Review team directly. Remember our support teams are always here to help.

That said, calling back in will generally result in a much quicker response and resolution. TheyР Р†Р вЂљРІвЂћСћll perform another review of the problematic elements that you worked on, then respond back with either a confirmation of the account being released, or highlighting parts that still need to be addressed by you. Simply reply directly to that email to re-open the case and alert them, once youР Р†Р вЂљРІвЂћСћve completed the task. In these scenarios, theyР Р†Р вЂљРІвЂћСћll send an email through a case in our CRM. Do I have to call back in again?Р вЂќР вЂћfter speaking with the Review team to figure out what needs to be done, if you still need to complete some additional work after the call, our Review team will keep that in mind. I need to perform some clean-ups of my email content or contact list to complete the review. It may seem harsh, but this simply has to be done to comply with the majority of email providers and their delivery algorithms. IP addresses and email addresses with negative reputations are the most common culprits, and we simply cannot change those elementsР Р†Р вЂљРІвЂћСћ reputations, nor have them associated with us. Unfortunately an account canceled for Compliance reasons is unlikely to be able to utilize our system in the future. If my account has been canceled by the system / Compliance team, what can I do? In our case, thatР Р†Р вЂљРІвЂћСћd affect not just our company, but our customers that send through us as well. A feedback loop is an email address that has the ability to mark an incoming email as spam. We only look at feedback loops in these situations. Constant Contact follows a 1 SPAM complaint for every 1000 emails delivered guideline to feedback loops. Since email programs such as Gmail, Yahoo, Outlook, and other providers pay extremely close attention to spam reports, even a seemingly small number of spam reports for a single source can significantly impact that sourceР Р†Р вЂљРІвЂћСћs sending reputation. What determines when an account reaches a large-scale unsubscribe and/or spam report threshold is based on a myriad of information that our system tracks and weighs against other data on the account. Unfortunately thereР Р†Р вЂљРІвЂћСћs no simple answer to this. What is the threshold for unsubscribes and spam reports? Other factors, such as disreputable IP addresses and email addresses, can also result in accounts being flagged for review or outright canceled.

Email content and business types that go against our prohibited content policy.

Public and/or private abuse complaints from email recipients.

Large numbers of unsubscribes and/or spam reports on a single email.

Contact imports from problematic sources or otherwise not meeting our email permission policies.

Some of the more common things that result in reviews are: Other times, we may receive enough public and private abuse reports through various channels that our Compliance team will need to take action.

Email keeps going to junk email outlook manual#

We utilize a mix of automated functions and scans, as well as manual human reviews to monitor for potentially problematic activity. Reviews are an important part of our business, as they help mitigate spam and scam accounts, ensure compliant emailing, and safeguard sending reputations for you, our other customers, and for our company as a whole. Accounts that have been outright canceled for Compliance reasons cannot have callback cases submitted. If youР Р†Р вЂљРІвЂћСћre unable to call them for whatever reason, please send an email to social_support(at)constantcontact(dot)com with your username, preferred phone number, geographical location if non-US based, and request for a Review callback. Our Review team has several direct phone lines (including non-US numbers) to help streamline the call-in process. For account security and Compliance, Reviews must be completed over the phone. If your account has been flagged for Review, you wonР Р†Р вЂљРІвЂћСћt be able to send emails until it is complete. You may have seen (or currently do see) a banner at the top of your account letting you know that your account or ability to send emails is currently disabled, and that you need to call in for a review. My account has been flagged for review, what do I need to do? WeР Р†Р вЂљРІвЂћСћre going to address some of the most commonly asked questions, and hopefully make the review process a little more easily understood overall.

This is going to be a quick post covering some of the basics with Reviews.